FAQs

Please be careful when entering your shipping address, Lollipop will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us here.

At any time you can check the status of your order in your account. Also, once the items have been prepared and we have shipped your order, you will receive an email to notify you that your package has been shipped. In the mail we will include a link with which you can track the package and see the delivery status of your order.

Once your order has been fulfilled, you will receive an email with your tracking information.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, LOLLIPOP reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process please visit our contact page.

Unfortunately, we are unable to process exchanges at this time.

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we process the return. Please be advised that refused or unclaimed international orders will not be refunded.

Please contact us immediately, Within 48 hours of receiving your order with your order number, via our contact page. Please note you may need to provide multiple photos of the damaged products.

Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.

We accept online payments via visa, mastercard, american express, afterpay, and paypal. If you are an international consumer, we also accept local payment providers. You’ll see this list when you visit our checkout page.

You will only be charged for what you purchased. If you see duplicate charges, please give it a few days until the issue falls off and gets rectified automatically. however, if it still remains and you are positive you only placed one order, please contact us via our contact us page with a screenshot of the duplicate charge for further assistance.

We offer complimentary standard shipping on all orders.

You can track your order by following the tracking link you received in your email. If tracking is unavailable, it will be accessible once your order is fulfilled at our warehouse. Typically, orders are processed within one to three business days, excluding holidays.

Packages undeliverable by ups, fedex, usps, dhl, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.